Online Exchange / Return Policy
Your satisfaction with your purchase is guaranteed. We understand that you are purchasing an item without trying it first; therefore we offer a 30 day, no questions asked, full exchange or money back guarantee, excluding shipping & handling charges. All jewelry must be returned in new, unaltered, original condition, with the original paperwork and receipt within 30 days of the delivery date. Any free gift or promotional offers must be returned as well. No refund will be made otherwise. Any jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. Please note, engraved items are not returnable.
Instructions To Process A Return FOR ONLINE PURCHASES ONLY
Please call our Customer Contact Center Toll Free at 1-866-487-9191 to obtain a Return Authorization Number (RA Number). Complete the return form provided with the original packing materials. Write the RA Number on the outside of the package you are returning.
Packing your order: Secure your item(s) and all of the original packing materials, including the return form, packing slip, a copy of your receipt and, if applicable, any certificates, special packaging, and promotional items in a plainly wrapped cardboard box.